|Here at Netpricedirect we have a “No Quibble” returns policy. If any product you receive from Netpricedirect is faulty or damaged we will quickly arrange a refund or replacement. Even if you just decide you did not require the product you can return the item within 7 days of delivery for a full refund.
Simply complete the returns form found on your invoice or print a copy of the returns form below. Cut off the prepaid label, stick it to the parcel and post it to us. International customers will not receive a pre-paid label and are required to return unwanted orders at their own cost.
Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. Without this we cannot refund any money if we do not receive the returned items.
The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.
You can call Customer Services between 8.00am and 5.00pm weekdays and between 9.00am and 12.00noon on a Saturday.